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Business Terms of Service

The agreement for business and venue accounts on Apperah, including billing and refunds.

Effective:
On publication of this version
Last updated:
2026-11-01
Version:
business-2026-11-01

B1. Definitions

  • Business User — a venue owner or operator who claims a place, manages a business profile, uploads business content, promotes, and/or pays Apperah — and an event organiser or promoter who publishes or imports events through the Business Portal.
  • Business Portal — the web portal where Business Users manage their presence on Apperah: claiming and listings, events, menus, orders, team access, business insights, and settings (§B4).
  • Business Content — text, images, logos, menus, offers, and other material a Business User uploads or provides.
  • Payment processor — Stripe processes paid-placement payments for Apperah AS, the seller (§B8).
  • Trader — a Business User acting for purposes relating to its trade or profession.

B2. Acceptance and authority

By signing in to the Business Portal, claiming a place, uploading Business Content, or paying for a service, you accept these Business Terms. The individual accepting warrants they are authorised to bind the legal entity on whose behalf they act. Claims and the actions taken on a business account are recorded in an audit log.

B3. Eligibility and verification

You must provide accurate information to claim and verify a business. A “verified” badge reflects the level of verification we have been able to perform — it is not a guarantee by Apperah of the business beyond that. We may re-verify or withdraw a badge.

B4. The Business Portal

You manage your presence on Apperah through our web Business Portal. Everything you do there is governed by these Business Terms. Depending on your role and verification level, the Portal lets you:

  • claim and verify your place, and manage your listing (details, photos, settings);
  • publish and manage events at your venue — and, as an event organiser or promoter, submit or import events, which are also governed by our Events & Hosting Policy;
  • build and publish your menu, including AI-assisted import from a menu file you upload;
  • receive and manage orders that users place with your venue;
  • report user content about your business and correct listing text (B10, B5);
  • add and manage team members;
  • see business insights — aggregated statistics about how people interact with your listing (B15);
  • control your data-use consents and settings;
  • run paid promotion, when we offer it (B7).

Team access. You are responsible for the people you give access to your business account and for what they do there. Remove access promptly when it is no longer appropriate.

Orders are placed with you. Where you enable ordering, an order is a purchase from you — you are the seller, responsible for fulfilling the order and for the accuracy of your menu, prices, and product information (including the sector information in B5). Payment is currently handled directly between you and the customer (for example, at pickup). Apperah transmits the order and is not the seller or a party to the sale.

Insights are aggregated. Business insights never expose identifiable user data, and you must not attempt to re-identify anyone from them (B15).

B5. Profile accuracy and sector data

You are responsible for keeping your profile accurate, including any legally required information for your sector (for example, food-allergen information under Regulation (EU) 1169/2011 where applicable). Inaccurate or misleading profiles may be corrected, restricted, or removed.

Text Apperah writes about your place. Parts of an unclaimed or claimed listing — a description generated using AI, opening hours, contact details, and whether the place shows as open or closed — can come from public sources rather than from you, and can be wrong or out of date. AI-generated text is labelled as such. You can correct any of it from the Portal once you have claimed the place, or tell us through the route in our Data Sources & Attribution page (“Listings accuracy and corrections”); we correct or remove inaccurate text about your business when we are made aware of it.

B6. Content licence, warranty and indemnity

You keep ownership of your Business Content. You grant Apperah a worldwide, non-exclusive, royalty-free licence, sublicensable only to Apperah’s service providers, to host, store, reproduce, reformat, display, and distribute your Business Content to operate, display, and promote your own listing, and to analyse it and create derived data to provide and improve the service.

This licence does not grant Apperah ownership of your content, the right to sell or rent your raw content to third parties, the right to use it in Apperah’s own unrelated advertising, the right to train a model offered as a separate product, or any perpetual right. The licence ends when you delete the content or close the account, except for residual backups and aggregated/de-identified derived data.

You warrant that you own or hold all rights and consents needed to upload the Business Content and grant this licence — including model/property releases for identifiable people or property and trademark/IP clearance.

You indemnify Apperah and hold it harmless against third-party claims (including intellectual-property, privacy, defamation, and image/personality-rights claims) arising from your Business Content. This indemnity is not capped for breaches of the third-party-rights and IP warranties above.

B7. Promotion and advertising

Paid promotion is governed by the Business Promotion & Advertising Terms. The licence, warranty, and indemnity in B6 apply to all promotional content.

B8. Payments, billing, refunds and cancellation

Paid placement becomes available only in enabled markets after the launch checks pass. It is bought through the independent web advertising portal; native apps display advertising without providing a paid-placement buying route.

Apperah AS is the seller of paid placement. Stripe processes card and invoice payments; it is not the merchant of record for this product. Prices, currency conversion and applicable tax are shown before purchase. Credits are issued after confirmed payment and spent on scheduled UTC bookings. The Paid Placement Terms and Refund Policy set out booking, credit restoration and exceptional cash-return rules. Unrelated subscriptions and consumer purchases from venues follow their own contracts.

Auto-renewal and what you pay

Before you buy, we show the price, billing period, what’s included, and the renewal date. Where we offer a recurring plan, it auto-renews for the same period at the then-current price until you cancel. We give you advance notice of a price change and, where the law requires, a reminder before a renewal — and you can cancel before it takes effect.

Cancelling

You can cancel at any time from your account settings (or the link on your receipt) — cancelling is as easy as signing up. Cancellation stops the next renewal; your plan stays active until the end of the period you’ve already paid for.

Refunds

Full details — including how refunds are paid, statutory cooling-off, and how to request one — are in our Business Refund Policy.

  • Subscriptions — when you cancel, you keep access to the end of the paid period. We do not generally refund the unused part of a period except where the law requires it or we have agreed otherwise. Where a statutory withdrawal / “cooling-off” right applies (such as the 14-day right under the EU Consumer Rights Directive, subject to its conditions), we honour it.
  • Paid placement — cancellations and undelivered booking amounts restore eligible credits to their original funding sources under the Paid Placement Terms. Already delivered placement is not normally refundable. Exceptional cash returns follow the Business Refund Policy.
  • Errors and faults — if you were charged in error, or a paid feature did not work as described, contact us and we will correct it.

To request a refund, email billing@apperah.com. Apperah AS is the seller; Stripe processes the payment.

Chargebacks

Please contact billing@apperah.com about billing disputes. Stripe processes payment disputes and chargebacks for Apperah AS. A reversed payment can make the associated credits unavailable and affect bookings funded by those credits, as described in the Paid Placement Terms. This does not limit any rights you have with your bank or payment provider.

B9. Acceptable use

Your use of Apperah as a business is also subject to our Acceptable Use Policy. Don’t upload unlawful content or misuse the platform.

B10. Likes, kudos and user content about your business

Likes, saves, and photo kudos are not reviews or ratings and are not verified by Apperah. Users may post photos, Memories and events at your place under our Acceptable Use Policy, which forbids false statements of fact about a real business. If a user’s content breaks that rule or the law, report it from the place’s page or at support@apperah.com and we act under our notice-and-action procedure; you may not demand removal of lawful opinion. Corrections to listing text Apperah itself writes go through §B5.

B11. Fairness obligations (Platform-to-Business Regulation)

For business users in the EU/EEA, we apply the P2B Regulation (EU) 2019/1150:

  • Plain-language terms and 15 days’ notice on a durable medium before changes that affect you, with a right to terminate (see B14).
  • Statement of reasons before we restrict, suspend, or terminate your account, with a chance to clarify; 30 days’ notice for termination (save for serious/legal cases) (see B12).
  • Ranking parameters for featured placement are disclosed (see the Promotion Terms).
  • Internal complaint-handling is available, and we will designate at least two mediators for out-of-court resolution, as the P2B Regulation requires.

B12. Restriction, suspension and termination

We may restrict, suspend, or terminate access for breach of these Terms or the law. Except in serious or legally-required cases, we give a statement of reasons and an opportunity to respond, and 30 days’ notice for termination.

B13. Liability and indemnity

To the extent permitted by law, Apperah’s liability to you is limited, and Apperah is not liable for indirect or consequential loss. Your indemnity in B6 stands. Nothing limits liability that cannot be limited by law. (Local mandatory standard-terms controls — such as German BGB § 307 — are respected via the country addenda.)

B14. Changes to these Terms

We may change these Terms. For business users, we give at least 15 days’ notice on a durable medium before changes take effect (P2B Art. 3(2)), and you may terminate before they do. Continued use after the notice period constitutes acceptance — we do not rely on silent “continued use” without that notice.

B15. Data protection

How we handle the personal data of business representatives is described in the Business Privacy Notice. Business analytics we provide are aggregated and do not expose identifiable user data.

B16. Service availability

We work to keep Apperah available and reliable, but for self-serve business accounts we provide the service on a best-efforts basis and do not commit to a specific uptime service-level agreement. We may perform maintenance and may change or discontinue features.

B17. Term, governing law and disputes

These Terms are governed by Norwegian law. Disputes are subject to the courts determined under the Brussels I-recast Regulation / Lugano Convention. Nothing here removes a business user’s right to bring proceedings before the competent courts under P2B Art. 14(3) — that provision preserves the right to sue; it does not by itself confer a home-court forum.

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