Terms of Service

1. Acceptance and scope

These Terms of Service (“Terms”) govern your access to and use of Apperah’s mobile app, our website at apperah.com, and related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms.

If you don’t agree, don’t use the Service.

These Terms form a binding contract between you and Apperah Aksjeselskap (a Norwegian AS — “Apperah”, “we”, “us”, “our”). In some jurisdictions, country-specific addenda supplement or override these Terms; the addenda are listed in §25.

2. Defined terms

3. Eligibility and account

Age: you must be at least 16 years old to use the Service, or older where your country’s law requires — including 18 (or parental consent) in countries such as India, South Africa, and Brazil. We apply 16 as a global minimum even where local law would allow a lower age. See Privacy Policy §13 and your country supplement.

Account creation: you can create an account through the Apperah app or our web app at app.apperah.com. Provide accurate information. Use one account per person. Don’t impersonate or use another person’s account.

Account security: you’re responsible for what happens through your account. Keep your password secret; notify us at security@apperah.com if you suspect unauthorised access.

Account suspension / termination: we may suspend or terminate accounts per the AUP enforcement framework (Tier 1-3 — see AUP §11), subject to procedural protections in §22 below.

4. Your content and licence to Apperah

You own your content. Plans you create, photos you upload, and messages you write remain yours.

You are responsible for what you upload. You are responsible for the photos, images, text, and other content you post or share. You represent and warrant that you own that content or hold all rights, licences, permissions, and consents needed to upload it and to grant the licence below — including the consent of any identifiable person shown in a photo. Do not upload content you do not have the right to share.

Limited operational licence: you grant Apperah a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, transmit, display, modify (only for formatting / technical purposes), and distribute your content to the extent necessary to operate the Service and only as directed by your privacy settings.

This licence ends when your content is deleted, except where we have a legitimate need (statutory record retention; defending legal claims — see Privacy Policy §7).

Open Invites carry a broader licence because they’re shared by link to the audience you choose — Apperah may make Open Invite content available via universal links to the recipients you select.

Public events you register. If you register a public event in the directory (see the Events & Hosting Policy), it is published to everyone after automated checks — a person does not review it first — and is labelled “User created”. The warranties above apply with full force: publish only events that are real, genuinely public, and yours to announce. We may remove events that break these Terms or the Events & Hosting Policy.

Sharing carries risk — you accept it. When you choose to post or share content — especially publicly, in communities, or through links — other people may be able to view, screenshot, copy, save, download, forward, or re-share it, and neither you nor Apperah can fully control or undo what they do with it once it has been shared. Photos can also contain hidden information, such as the location where they were taken; consider this before sharing. You accept this inherent risk of sharing online. To the extent permitted by law, Apperah is not responsible for how other users or third parties view, copy, store, redistribute, or otherwise misuse content you chose to make available to them, nor for loss or exposure of that content arising from circumstances outside our reasonable control. Share only what you are comfortable being seen and forwarded, and use your privacy settings and location-precision controls accordingly. This does not affect Apperah’s own obligations as data controller under the Privacy Policy and applicable data-protection law.

5. Acceptable use

You must comply with the AUP. The AUP prohibits, among other things: illegal activity, harassment, hate content and CSAM, fraud and spam, technical circumvention, and manipulation of AI features.

6. Apperah’s intellectual property

The Apperah app, website, brand, logos, and all related materials are owned by Apperah or our licensors. You may use them only as the Service permits.

You may not:

• Copy, modify, or create derivative works of Apperah’s code, design, or content
• Reverse-engineer the app or website
• Remove copyright / trademark notices
• Use Apperah’s brand or marks for your own purposes without written permission

7. Privacy

Your privacy is governed by our Privacy Policy. Key points: we’re the data controller; we don’t sell your personal data; you have access, deletion, portability, and other rights.

8. Payments and ordering from venues

Apperah does not offer bill-splitting, payments, or money transfers between users. Any money arrangement you make with other participants of a Plan happens outside the Service, is solely between you and them, and Apperah is not a party to it.

Ordering from venues. Where a venue offers in-app ordering, your order is a purchase from that venue — the venue sets the menu and prices, fulfils the order, and is your contracting party; you currently pay the venue directly (for example, at pickup). Apperah transmits your order and is not the seller.

9. Paid features

Apperah does not currently charge consumers to use the app. If we introduce paid consumer features, we will introduce the applicable terms — including pricing, auto-renewal, cancellation, and refund rights — with advance notice before they take effect.

10. Refunds

As Apperah does not currently charge consumers, there are no consumer refunds or chargebacks at this time. If we introduce paid features, refunds will be handled in accordance with applicable law.

11. AI features

We use AI for event extraction, AI-generated venue descriptions, an automated safety review of public event listings and Open Invite photos, AI-powered recommendations, and features you actively use — generating a trip itinerary or checklist in a group, scanning a schedule photo into calendar entries, translating user-written content on request, and the in-app feedback conversation. Full details: Privacy Policy §11 and AI Ethics Policy.

Key commitments:

• AI-generated content labelled per EU AI Act Art. 50
• AI does not make decisions with legal or similarly significant effects about you (GDPR Art. 22 protections preserved); the automated safety review may decline a public listing or photo, and you can contest that through the appeal path in our Acceptable Use Policy
• Our AI providers do not train their general models on your personal data
• You can turn off AI-powered recommendations in Settings > Data & personalization > AI Recommendations; the automated safety review of public event submissions is part of keeping the directory safe and cannot be disabled

12. Calendar sync

If you connect a calendar (Google Calendar):

• We read your events to help with availability and scheduling. We use this access only to read your calendar — we do not create, edit, or delete events in it.
• You can disconnect at any time, and we remove the connection.

13. Open Invites

Open Invites are user-created invitations shared via universal link.

• You are the controller of the invite content
• You pick the audience. An invite reaches the people and groups you explicitly select — from your friends, followers, and mutual connections. No one is included just because of a relationship category, and an invite with no selected audience reaches no one
• Taking part requires an Apperah account: an invite link opens the app and asks the recipient to sign in or create an account first. Receiving a link creates no account or obligation for the recipient
• People who join can re-share your invite — only to people or groups they explicitly pick, and being picked is what grants access to view it. You can turn re-sharing off for each invite, and blocks always override
• Every invite has an expiry; the link stops working when the invite expires or you delete it
• You are responsible for obtaining consent before posting identifiable photos of others
• Do not share information that could endanger another person

14. Location sharing

If you turn on location-sharing:

• You opt in for each share — your location is not shared automatically.
• You control how precisely you share, with whom, and for how long.
• Apperah does not retain a location history; we keep only your latest shared location, and you can stop sharing at any time.

Safety resources are available in the app.

15. Groups and Communities

Groups are persistent communication surfaces for friend circles and interest-based groups. Group administrators have limited additional permissions; Apperah does not intervene in internal disputes unless AUP violations occur.

Some groups are public communities that anyone can discover and join, and whose organisers may feature events and places. If you run a public community you also agree to the Community Group Organizer Terms. If an organiser is paid to feature content, that content must be labelled as a paid partnership, and the organiser — not Apperah — is responsible for the promotion’s legality, accuracy, and any tax. Apperah may remove or restrict a community or its content under the Acceptable Use Policy, with a statement of reasons and a right to appeal.

16. Account deletion and data retention

You can delete your account at any time. On deletion:

1. We confirm the request
2. Apperah-side personal data is deleted or anonymised within 30 days
3. Any records the law requires us to keep are retained, anonymised where possible, for the statutory minimum
4. Deletion applies across Apperah systems, subject to the retention exceptions above

See our Privacy Policy for how long we keep different kinds of data.

17. Limitation of liability

Subject to mandatory consumer-protection law of your jurisdiction, Apperah’s liability for any claim arising under these Terms is limited to the greater of: the amount you’ve paid Apperah in the 12 months before the claim, OR USD 100.

We are not liable for: indirect, consequential, incidental, or punitive damages; loss of profits, revenue, data, or goodwill; failures caused by events outside our reasonable control.

What this clause does NOT do (because mandatory law overrides):

• Does not limit liability for gross negligence or wilful misconduct (where local law preserves — e.g., BGB §309 Nr. 7 in Germany)
• Does not waive statutory consumer rights (ACL guarantees in Australia; CRA in UK; KSchG in Austria; CGA in NZ; CPA in South Africa)
• Does not limit liability for personal injury or death caused by our negligence

Per-jurisdiction specifics in country addenda.

18. Indemnification

You agree to indemnify and hold Apperah harmless from any third-party claim arising from:

• Content you post that violates law or these Terms
• Your violation of these Terms or the AUP
• Your violation of third-party rights (IP, privacy, defamation, image, personality, or likeness rights)

Subject to mandatory consumer-protection law (most consumer regimes void aggressive consumer indemnity).

19. Disclaimers

The Service is provided “as is” to the extent permitted by law. We make no warranty that the Service will be uninterrupted, error-free, or secure; that content will be accurate (especially AI-extracted content — see §11); or that the Service will meet your particular needs.

Mandatory consumer-protection warranties apply — see §17 and the country addenda.

See §4 for your responsibility for what you upload and the risks of sharing content online.

20. Modifications to the Service

We may update, modify, or discontinue features. Material changes affecting your rights or pricing: reasonable notice. If you don’t accept, you may terminate.

21. Modifications to these Terms

We may update these Terms. Material changes: advance in-app notice and email; effective date clearly stated; we maintain an archive of past versions. Minor edits (typographical corrections, clarifications) take effect on update.

22. Disputes — process before formal proceeding

The following process applies before formal proceedings:

1. Contact us first — support@apperah.com — describe the issue
2. Informal resolution — we aim to resolve within 30 days
3. Mediation (optional) — via your jurisdiction’s consumer-ADR body
4. Formal proceeding — arbitration (US) or court (other jurisdictions) per §23-24

Per-jurisdiction ADR bodies are listed in the country addenda and Privacy Policy §18.

23. Arbitration and class-action waiver — US users only

This section applies to US users only. For non-US users, see §24.

US users agree to binding individual arbitration under the AAA Consumer Arbitration Rules:

• Individual claims only (no class arbitration)
• Class-action waiver (subject to state carve-outs, including California’s McGill v. Citibank public-injunctive-relief carve-out)
• 30-day opt-out window from arbitration: email opt-out@apperah.com within 30 days of account creation to preserve right to sue in court
• Small-claims court exception preserved

State-AG enforcement rights, DMCA procedural rights, and statutory consumer-protection rights are NOT waived.

24. Governing law and jurisdiction (non-US)

25. Jurisdiction-specific addenda

These Terms are supplemented by country addenda. Where an addendum states that it prevails for your jurisdiction, the addendum takes precedence.

We finalise the country-specific addendum for each market before we launch there.

26. Termination

We may terminate your account for material violations (AUP Tier 2-3), repeated minor violations (Tier 1), or prolonged inactivity (>3 years unused). You may terminate at any time (Settings > Your data > Delete my account).

Termination does not affect statutory-record-retention obligations, accrued rights, or sections that by their nature survive (IP, indemnity, limitation of liability, disputes).

27. Notices

We send notices to you via in-app message and email. You send notices to us at:

• General: support@apperah.com
• Privacy: privacy@apperah.com
• Security: security@apperah.com
• Legal / DMCA: legal@apperah.com
• Postal: our registered office (see Imprint)

28. Miscellaneous

• Severability: if a provision is held invalid, the rest of the Terms remain in effect
• No waiver: failure to enforce is not waiver
• Assignment: you may not assign these Terms; we may assign to a successor / affiliate
• Force majeure: neither party liable for delays caused by events outside reasonable control
• Entire agreement: these Terms, AUP, Privacy Policy, Cookie Policy, Community Guidelines, and applicable country addenda are the entire agreement

29. Ticket links and partner links

Apperah links out to ticket sellers and other partner sites — for example when you tap “Get tickets” on an event. Some of these are partner (affiliate) links: the link carries a referral tag so the seller knows your visit came from Apperah, and the seller may set a cookie on their own site to attribute a purchase to that visit. If you buy something, we may earn a commission from the seller. This never changes the price you pay, and it does not give the seller access to your Apperah account or profile. Anything you do on a seller’s site — including its use of cookies — is governed by that site’s own terms and privacy policy. By using ticket and partner links you acknowledge how this works.

§B — Business Terms (see standalone document)

Business Users (venues that claim a place, upload business content, promote, or pay Apperah) are governed by the standalone Business Terms of Service and the Business Promotion & Advertising Terms. Where those conflict with these Consumer Terms, the Business Terms prevail for business users.

Authoritative language

These Terms are originally written in English. Where local law makes a translated version authoritative for that jurisdiction’s consumers (e.g., Quebec Charter, Loi Toubon, BGB §307, CDC Art. 31), the translated version prevails over English for those consumers. Otherwise English prevails in case of translation discrepancy.