B1. Definitions
- Business User — a venue owner or operator who claims a place, manages a business profile, uploads business content, promotes, and/or pays Apperah — and an event organiser or promoter who publishes or imports events through the Business Portal.
- Business Portal — the web portal where Business Users manage their presence on Apperah: claiming and listings, events, menus, orders, team access, business insights, and settings (§B4).
- Business Content — text, images, logos, menus, offers, and other material a Business User uploads or provides.
- Merchant of Record — our third-party payment provider, the seller of record that processes Business User payments to Apperah (§B8).
- Trader — a Business User acting for purposes relating to its trade or profession.
B2. Acceptance and authority
By signing in to the Business Portal, claiming a place, uploading Business Content, or paying for a service, you accept these Business Terms. The individual accepting warrants they are authorised to bind the legal entity on whose behalf they act. Claims and the actions taken on a business account are recorded in an audit log.
B3. Eligibility and verification
You must provide accurate information to claim and verify a business. A “verified” badge reflects the level of verification we have been able to perform — it is not a guarantee by Apperah of the business beyond that. We may re-verify or withdraw a badge.
B4. The Business Portal
You manage your presence on Apperah through our web Business Portal. Everything you do there is governed by these Business Terms. Depending on your role and verification level, the Portal lets you:
- claim and verify your place, and manage your listing (details, photos, settings);
- publish and manage events at your venue — and, as an event organiser or promoter, submit or import events, which are also governed by our Events & Hosting Policy;
- build and publish your menu, including AI-assisted import from a menu file you upload;
- receive and manage orders that users place with your venue;
- respond to reviews (B10);
- add and manage team members;
- see business insights — aggregated statistics about how people interact with your listing (B15);
- control your data-use consents and settings;
- run paid promotion, when we offer it (B7).
Team access. You are responsible for the people you give access to your business account and for what they do there. Remove access promptly when it is no longer appropriate.
Orders are placed with you. Where you enable ordering, an order is a purchase from you — you are the seller, responsible for fulfilling the order and for the accuracy of your menu, prices, and product information (including the sector information in B5). Payment is currently handled directly between you and the customer (for example, at pickup). Apperah transmits the order and is not the seller or a party to the sale.
Insights are aggregated. Business insights never expose identifiable user data, and you must not attempt to re-identify anyone from them (B15).
B5. Profile accuracy and sector data
You are responsible for keeping your profile accurate, including any legally required information for your sector (for example, food-allergen information under Regulation (EU) 1169/2011 where applicable). Inaccurate or misleading profiles may be corrected, restricted, or removed.
B6. Content licence, warranty and indemnity
You keep ownership of your Business Content. You grant Apperah a worldwide, non-exclusive, royalty-free licence, sublicensable only to Apperah’s service providers, to host, store, reproduce, reformat, display, and distribute your Business Content to operate, display, and promote your own listing, and to analyse it and create derived data to provide and improve the service.
This licence does not grant Apperah ownership of your content, the right to sell or rent your raw content to third parties, the right to use it in Apperah’s own unrelated advertising, the right to train a model offered as a separate product, or any perpetual right. The licence ends when you delete the content or close the account, except for residual backups and aggregated/de-identified derived data.
You warrant that you own or hold all rights and consents needed to upload the Business Content and grant this licence — including model/property releases for identifiable people or property and trademark/IP clearance.
You indemnify Apperah and hold it harmless against third-party claims (including intellectual-property, privacy, defamation, and image/personality-rights claims) arising from your Business Content. This indemnity is not capped for breaches of the third-party-rights and IP warranties above.
B7. Promotion and advertising
Paid promotion is governed by the Business Promotion & Advertising Terms. The licence, warranty, and indemnity in B6 apply to all promotional content.
B8. Payments, billing, refunds and cancellation
Apperah does not yet charge businesses through the product. In-product billing has not launched; this section describes the terms that apply from the moment paid promotion billing is offered.
Payments to Apperah for promotion and advertising are processed by our third-party payment provider acting as Merchant of Record — the provider is the seller of record and handles tax/VAT, invoicing, and chargebacks under its buyer terms, which we disclose at checkout. If we later offer paid subscriptions, the payment method and seller of record for those will be described to you at checkout. (Consumer purchases from a venue are separate and would be governed by their own terms.)
Auto-renewal and what you pay
Before you buy, we show the price, billing period, what’s included, and the renewal date. Where we offer a recurring plan, it auto-renews for the same period at the then-current price until you cancel. We give you advance notice of a price change and, where the law requires, a reminder before a renewal — and you can cancel before it takes effect.
Cancelling
You can cancel at any time from your account settings (or the link on your receipt) — cancelling is as easy as signing up. Cancellation stops the next renewal; your plan stays active until the end of the period you’ve already paid for. This reflects “click-to-cancel” expectations under the US FTC rule, California’s Automatic Renewal Law, and the EU Consumer Rights Directive.
Refunds
Full details — including how refunds are paid, statutory cooling-off, and how to request one — are in our Business Refund Policy.
- Subscriptions — when you cancel, you keep access to the end of the paid period. We do not generally refund the unused part of a period except where the law requires it or we have agreed otherwise. Where a statutory withdrawal / “cooling-off” right applies (such as the 14-day right under the EU Consumer Rights Directive, subject to its conditions), we honour it.
- Promotion and advertising — promotion fees are earned as the promotion is delivered, so we do not refund impressions or placements already served — unless the service was defective or did not run because of a fault on our side, in which case we refund or re-run the affected part.
- Errors and faults — if you were charged in error, or a paid feature did not work as described, contact us and we will correct it.
To request a refund, email billing@apperah.com (or contact our payment provider, the seller of record, using the details on your invoice).
Chargebacks
Because our payment provider is the merchant of record, billing disputes and chargebacks run under its buyer terms. Please reach us first at billing@apperah.com — most issues are faster to resolve directly than through a chargeback.
B9. Acceptable use
Your use of Apperah as a business is also subject to our Acceptable Use Policy. Don’t upload unlawful content or misuse the platform.
B10. Reviews and responses
Apperah hosts user reviews. You may respond to reviews, but you may not demand removal of lawful criticism. We remove reviews that breach our policies or the law.
B11. Fairness obligations (Platform-to-Business Regulation)
For business users in the EU/EEA, we apply the P2B Regulation (EU) 2019/1150:
- Plain-language terms and 15 days’ notice on a durable medium before changes that affect you, with a right to terminate (see B14).
- Statement of reasons before we restrict, suspend, or terminate your account, with a chance to clarify; 30 days’ notice for termination (save for serious/legal cases) (see B12).
- Ranking parameters for featured placement are disclosed (see the Promotion Terms).
- Internal complaint-handling is available, and we will designate at least two mediators for out-of-court resolution, as the P2B Regulation requires.
B12. Restriction, suspension and termination
We may restrict, suspend, or terminate access for breach of these Terms or the law. Except in serious or legally-required cases, we give a statement of reasons and an opportunity to respond, and 30 days’ notice for termination.
B13. Liability and indemnity
To the extent permitted by law, Apperah’s liability to you is limited, and Apperah is not liable for indirect or consequential loss. Your indemnity in B6 stands. Nothing limits liability that cannot be limited by law. (Local mandatory standard-terms controls — such as German BGB § 307 — are respected via the country addenda.)
B14. Changes to these Terms
We may change these Terms. For business users, we give at least 15 days’ notice on a durable medium before changes take effect (P2B Art. 3(2)), and you may terminate before they do. Continued use after the notice period constitutes acceptance — we do not rely on silent “continued use” without that notice.
B15. Data protection
How we handle the personal data of business representatives is described in the Business Privacy Notice. Business analytics we provide are aggregated and do not expose identifiable user data.
B16. Service availability
We work to keep Apperah available and reliable, but for self-serve business accounts we provide the service on a best-efforts basis and do not commit to a specific uptime service-level agreement. We may perform maintenance and may change or discontinue features.
B17. Term, governing law and disputes
These Terms are governed by Norwegian law. Disputes are subject to the courts determined under the Brussels I-recast Regulation / Lugano Convention. Nothing here removes a business user’s right to bring proceedings before the competent courts under P2B Art. 14(3) — that provision preserves the right to sue; it does not by itself confer a home-court forum.
More
- Business Refund Policy · Business Promotion & Advertising Terms · Business Privacy Notice · Acceptable Use Policy · country addenda