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Business Refund Policy

When and how business users can get a refund for promotion, advertising, and subscriptions.

Effective:
On publication of this version
Last updated:
2026-10-08
Version:
paid-placement-2026-10-08

1. What this policy covers

This policy covers payments to Apperah AS for business paid placement. Read it with the Paid Placement Terms and Business Terms. Unrelated subscriptions retain their own cancellation and refund conditions.

2. Payment processor and seller

Apperah AS is the seller and is responsible for applicable tax, invoices, credit notes and resolving billing complaints. Stripe processes payments, refunds and disputes. It is not the merchant of record for this product. See Service Providers.

3. Booking refunds and exceptional cash returns

Stopping before start restores all reserved credits. After start, future unstarted UTC days are restored; started partial days remain consumed. Complete wholly paused UTC days are replaced or restored under the booking rules. Credit restoration returns the original purchased or grant allocations and does not automatically refund a card or invoice payment. Purchased credits do not expire. Exceptional cash returns cover only unused purchased credits, linked to the original invoice, tax and currency; grants and open disputed payments are excluded. Confirmed failures release reserved return credits; ambiguous provider outcomes remain reserved while reconciled. Approved cash refunds receive the appropriate credit note. Mandatory rights and remedies for defective service or erroneous charges remain available. Delivery estimates are not guarantees of impressions or outcomes.

4. Credits and unrelated subscriptions

Paid-placement credit purchases and scheduled bookings do not auto-renew. Unrelated subscriptions retain their own renewal, cancellation and refund conditions.

5. Statutory withdrawal / “cooling-off” rights

Where a statutory withdrawal or cooling-off right applies, we honour it. Mandatory rights take precedence over the booking cancellation and credit-restoration rules in this policy. Acceptance of the Paid Placement Terms does not itself waive those rights.

6. Billing errors, duplicate charges and faults

If you were charged in error, charged twice, or a paid feature did not work as described, contact us and we will correct it — by refund or account credit. You do not lose this right by waiting; it is separate from the earned-as-delivered rule above.

7. How refunds are paid

  • Method and currency. Refunds are returned to your original payment method in the original currency of the purchase.
  • Tax. Any applicable VAT / sales tax is refunded together with the refund, and the seller of record issues a credit note.
  • Timing. We (and our provider) process approved refunds without undue delay. How quickly the money appears on your statement depends on your bank or card issuer and typically takes a few business days. Any currency-conversion difference applied by your bank is outside our control.

8. How to request a refund

Email billing@apperah.com with your invoice number and the reason for the request — Apperah AS is the seller identified on your invoice. We aim to acknowledge promptly, and where a refund is due we process it without undue delay (and, where a statutory time-limit applies, within it — for example within 14 days of a valid withdrawal under the EU Consumer Rights Directive).

9. Chargebacks and disputes

Stripe processes disputes for Apperah AS. Withdrawn dispute funds or confirmed refunds reverse corresponding credits; debt can restrict further spending. Please reach us first at billing@apperah.com — most issues are faster to resolve directly than through a chargeback. We may dispute chargebacks we believe are unwarranted, and we may suspend services with an unpaid balance until it is settled.

10. What is not refundable

  • Impressions or placements already delivered, and fees for services we have fully performed.
  • Tax is refunded only together with an associated refund, never on its own.

11. Changes to this policy

We may update this Refund Policy. For business users we give at least 15 days’ notice on a durable medium before changes that affect you take effect (Platform-to-Business Regulation (EU) 2019/1150, Art. 3(2)). The version in force when you made a purchase governs that purchase.

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